Refund Policy

30-day money-back guarantee

We offer a 30-day money-back guarantee on EmeraldWings subscriptions. If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date — no explanation required.

How to request a refund

Refunds are processed by our payment provider and Merchant of Record, Paddle. To request one, visit paddle.net with the email address you used at checkout, or contact EmeraldWings support and we will raise it with Paddle for you. Refunds are returned to the original payment method, usually within 5–10 business days depending on your bank.

Renewals and cancellation

Subscriptions renew automatically. You can cancel at any time from the billing page inside the app — cancelling stops future renewals and you keep access to paid features until the end of the period you have already paid for. If a renewal charge catches you by surprise, contact us within 30 days of that charge and we will refund it.

Your loft data

Refunding or cancelling never deletes your pigeon, race, breeding or health records. Your account moves to the free Hobby plan and your existing records stay readable and exportable, even if they exceed the free plan limits.

Statutory rights

This policy is offered in addition to your statutory rights, including the EU/UK right of withdrawal for consumers. Paddle's own refund policy also applies to every order.